At AbayaLooks, we strive to ensure that our customers are completely satisfied with their purchases. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and cancellations.
We offer refunds under the following conditions:
To request a refund, please contact our customer service team at info@abayalooks.com with your order number and reason for the refund. We will process your request and notify you once the refund has been approved.
Refunds will be issued to the original payment method. Please allow up to 14 business days for the refund to appear in your account.
You may cancel your order under the following conditions:
If your order has already been processed or shipped, we may not be able to cancel it. In such cases, you will need to follow our return policy to return the item for a refund.
We do not offer direct exchanges. If you wish to exchange a product, please return the item according to our refund policy and place a new order for the desired product.
If you receive a damaged or defective item, please contact our customer service team at info@abayalooks.com within 7 days of receiving the item. We will arrange for a replacement or refund as appropriate.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the return is due to a damaged or defective item.
For any questions regarding our Refund and Cancellation Policy, please contact us at info@abayalooks.com.
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